Our Policy

Refunds, Credit & Cancellations

Payment in full is required when registering for any class or event at Astor Center. All purchases are non-refundable.

Class reservations can be exchanged up to 72 hours prior to the date of the class. During that time, reservations may be exchanged for another class of equal or lesser value or for an Astor Center credit equal to the class purchase price. Changes can be made online through your Astor Center account or by emailing info@astorcenternyc.com with your registration information. When changing classes, please include details about the class you would like to be switched into. Astor Center credit does not expire and can be used toward the purchase of any future Astor Center class or event. Astor Center credit cannot be used in Astor Wines & Spirits.

Credit or exchanges for classes or events cannot be issued within 72 hours of the scheduled class date. There are no exceptions. You are free to transfer your ticket to another person if a friend, family member, colleague, or other acquaintance is willing to attend in your place. They should have your last name, email address, and the email confirmation for the class as proof of transfer at entry. You may also communicate the transfer with our Customer Service team prior to the class.

Our offices are open Monday through Friday, 9 AM to 5 PM. Please note that requests for cancellations or reservation changes made while our offices are closed cannot be guaranteed.

In the unlikely event that Astor Center is forced to cancel a class, all registered attendees will be notified immediately and given the option of a full refund, Astor Center credit, or a transfer to another class of equal or lesser value.

Other

All Astor Center guests must be 21 years of age or older to attend a class or event.

Astor Center does not reserve or assign seats for guests. Guests are encouraged to arrive 15 minutes prior to the event start time to secure seating. Late comers are subject to whatever seats are left.

In order to minimize class interruptions, Astor Center maintains the right to deny late entrance to certain events.

No outside food or beverage are permitted in our classes.

Choice / Opt-Out

Our site provides users the opportunity to opt out of receiving communications from us and for modifying your personal information in our database. Modifications to your personal information can be done through the "My Account" portion of our website. To unsubscribe from electronic communications, follow the unsubscribe link at the bottom of any email you receive from Astor Center.

Privacy

Astor Center is committed to protecting your privacy. The following discloses our information-gathering and dissemination practices for this website: www.astorcenternyc.com.

We use your IP address to help diagnose problems with our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy as order and registration information is. The aggregate of IP addresses used to access our site may be analyzed to provide broad demographic information about the community of users on the site.

Cookies are small pieces of information that many websites use to make online navigation easier. This data is contained on your hard drive in a file that your web browser provides for this purpose. A cookie can contain information such as a user ID. Our site cannot read other data on your hard drive, nor read cookies created by other sites. You must have cookies enabled in order to view our site.

Our site uses cookies to keep track of your content during visits to the site, and to identify you as you move about the site or when you return to the site later.

Our site uses an order form for purchasing. When you begin the ordering process, you are sent to our secure server to ensure the security and safety of information collected during ordering. You will notice at this point that the site address (URL) changes to the secure server of the company that hosts our website. However, this company will never, in any way, use your personal information.

We collect visitors' contact information (such as their email addresses) and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders to our customers. Customers' contact information is used to get in touch with them when necessary to process their orders. Financial information that is collected is used to check the users' qualifications and to bill the user for products and services.

Astor Center does not sell, rent, or give away your personal information to anyone. We only release credit card information to the actual credit card company for approval and authorization. Additionally, we may release account information when we believe, in good faith, that such release is reasonably necessary to a) comply with the law, b) enforce or apply the terms of any of our user agreements, or c) protect the rights, property, or safety of Astor Center and our customers, or others.

Security

This site has security measures in place to protect against the loss, misuse, or alteration of the information under our control. All ordering information is encrypted via SSL when it is transmitted over the open internet. No credit card information is retained by Astor Center.