Our Policy

Cancellation/Transfer Policy

To register for any class or event at Astor Center, payment in full is required at the time of registration. All purchases are non-refundable.

Purchases can be exchanged for full credit on our website up to 72 hours prior to a class or event.

To make changes prior to 72 hours of your event or class, you can e-mail info@astorcenternyc.com with your registration information or log on to your Astor Center account.

Credit or exchanges for classes or events cannot be issued after the 72 hour mark. There are no exceptions. You are free, however, to transfer your spot in your class or event to a friend, family member, or colleague. He or she should have your last name, e-mail address, and e-mail confirmation for the class for proof at entry, or simply communicate the transfer with our Customer Service Manager prior to the class.

Our offices are open Monday through Friday, 9 am to 5 pm. Please note that any requests for cancellations or reservation changes made while our offices are closed cannot be guaranteed.

In the event that Astor Center has to cancel a class, all attendees will be notified and given the option of a full refund or a transfer to the rescheduled class.

Individuals traveling to Astor Center from outside the New York metropolitan area should confirm their class/event registration(s) before finalizing travel arrangements.

When purchasing a class for a friend, please contact our Customer Service Manager to update his or her information on our class roster.

Gift Certificates

Astor Center Gift Certificates are available for purchase online only. Gift certificates do not expire or depreciate.

Gift certificates are not refundable, but may be transferred to another person.

When purchasing a class or gift certificate for a friend, let us know via phone or e-mail so that we can make the necessary changes in our system.

Shipping for gift certificates is always addressed to the purchaser’s information. An adult’s signature is required at the time of delivery.

Astor Center gift certificates cannot be exchanged for merchandise at Astor Wines & Spirits.

Please visit the "Events" tab on the "Manage Your Account" page in order to view events eligible for exchange.

Class Menus

Products used in class (i.e., wine, spirits, food items) are subject to change due to availability and seasonality.

If you have dietary restrictions, please contact us prior to placing your order so that we may accommodate you in the best way possible.

No outside food or beverages are permitted in our classes.

Class Credits

To redeem class credits:

  1. Log on into your account.
  2. Fill your shopping cart.
  3. When you reach the Billing Info page, click the button that says “Apply Credit."

You can monitor your class credits in your account on the Account Credit page.

Astor Center class credits cannot be exchanged for merchandise at Astor Wines & Spirits.

Please visit the "Events" tab on the "Manage Your Account" page in order to view events eligible for exchange.

Other

All Astor Center guests must be 21 years of age or older to attend a class or event. There are no exceptions.

Astor Center maintains the right to deny late entrance to certain events.

Payment, Refund, and Ticket Transferral Policies

To register for any class or event at Astor Center, payment in full is required at the time of registration. Purchases can be exchanged for full credit on our website up to 72 hours prior to a class or event. Under no circumstances will a credit be issued fewer than 72 hours prior to an event. There are no exceptions. However, you are free to transfer your space in the class or event to a friend, family member or colleague. Simply let him or her know to use your name at the door and provide him or her with your email confirmation as proof of your transfer.

Please visit the "Events" tab on the "Manage Your Account" page in order to view events eligible for exchange.

Gift certificates are not refundable but may be transferred to another person.

Cancellation and Other Policies

Circumstances may at times require Astor Center to cancel classes or events. In case of cancellation, all attendees will be notified and a full refund will be given. Individuals traveling to Astor Center from outside the New York metropolitan area should confirm their class/event registration(s) before finalizing travel arrangements.

In order to minimize class interruptions, Astor Center maintains the right to deny late entrance to certain events.

Choice/Opt-Out

Our site provides users the opportunity to opt out of receiving communications from us and for modifying your information in our database. Modifying your personal information can be done through the "My Account" portion of our website. To unsubscribe follow the unsubscribe link in any email you receive from Astor Center.

Privacy

Astor Center is committed to protecting your privacy. The following discloses our information-gathering and dissemination practices for this web site: www.astorcenternyc.com.

We use your IP address to help diagnose problems with our server and to administer this web site. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy as order and registration information is. The aggregate of IP addresses used to access our site may be analyzed to provide broad demographic information about the community of users on the site.

Cookies are small pieces of information that many web sites use to make online navigation easier. This data is contained on your hard drive in a file that your web browser provides for this purpose. A cookie can contain information such as a user ID. Our site cannot read other data on your hard drive, nor read cookies created by other sites. You must have cookies enabled in order to view our site.

Our site uses cookies to keep track of your content during visits to the site, and to identify you as you move about the site or when you return to the site later.

Our site uses an order form for purchasing. When you begin the ordering process, you are sent to our secure server to ensure the security and safety of information collected during ordering. You will notice at this point that the site address (URL) changes to the secure server of the company that hosts our web site. However, this company will never, in any way, use your personal information.

We collect visitors' contact information (such as their email addresses) and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders to our customers. Customers' contact information is used to get in touch with them when necessary to process their orders. Financial information that is collected is used to check the users' qualifications and to bill the user for products and services.

Astor Center does not sell, rent, or give away your personal information to anyone. We only release credit card information to the actual credit card company for approval and authorization. Additionally, we may release account information when we believe, in good faith, that such release is reasonably necessary to a) comply with the law, b) enforce or apply the terms of any of our user agreements, or c) protect the rights, property, or safety of Astor Center and our customers, or others.

Security

This site has security measures in place to protect against the loss, misuse, or alteration of the information under our control. All ordering information is encrypted via SSL when it is transmitted over the open internet. No credit card information is retained by Astor Center.