Our Policy

Payment, Refund, and Ticket Transferral Policies

To register for any class or event at Astor Center, payment in full is required at the time of registration. Purchases can be exchanged for full credit on our website up to 72 hours prior to a class or event. Under no circumstances will a credit be issued fewer than 72 hours prior to an event. There are no exceptions. However, you are free to transfer your space in the class or event to a friend, family member or colleague. Simply let him or her know to use your name at the door and provide him or her with your email confirmation as proof of your transfer.

Please visit the "Events" tab on the "Manage Your Account" page in order to view events eligible for exchange.

Gift certificates are not refundable but may be transferred to another person.

Cancellation and Other Policies

Circumstances may at times require Astor Center to cancel classes or events. In case of cancellation, all attendees will be notified and a full refund will be given. Individuals traveling to Astor Center from outside the New York metropolitan area should confirm their class/event registration(s) before finalizing travel arrangements.

In order to minimize class interruptions, Astor Center maintains the right to deny late entrance to certain events.

Choice/Opt-Out

Our site provides users the opportunity to opt out of receiving communications from us and for modifying your information in our database. Modifying your personal information can be done through the "My Account" portion of our website. To unsubscribe follow the unsubscribe link in any email you receive from Astor Center.

Privacy

Astor Center is committed to protecting your privacy. The following discloses our information-gathering and dissemination practices for this web site: www.astorcenternyc.com.

We use your IP address to help diagnose problems with our server and to administer this web site. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy as order and registration information is. The aggregate of IP addresses used to access our site may be analyzed to provide broad demographic information about the community of users on the site.

Cookies are small pieces of information that many web sites use to make online navigation easier. This data is contained on your hard drive in a file that your web browser provides for this purpose. A cookie can contain information such as a user ID. Our site cannot read other data on your hard drive, nor read cookies created by other sites. You must have cookies enabled in order to view our site.

Our site uses cookies to keep track of your content during visits to the site, and to identify you as you move about the site or when you return to the site later.

Our site uses an order form for purchasing. When you begin the ordering process, you are sent to our secure server to ensure the security and safety of information collected during ordering. You will notice at this point that the site address (URL) changes to the secure server of the company that hosts our web site. However, this company will never, in any way, use your personal information.

We collect visitors' contact information (such as their email addresses) and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders to our customers. Customers' contact information is used to get in touch with them when necessary to process their orders. Financial information that is collected is used to check the users' qualifications and to bill the user for products and services.

Astor Center does not sell, rent, or give away your personal information to anyone. We only release credit card information to the actual credit card company for approval and authorization. Additionally, we may release account information when we believe, in good faith, that such release is reasonably necessary to a) comply with the law, b) enforce or apply the terms of any of our user agreements, or c) protect the rights, property, or safety of Astor Center and our customers, or others.

Security

This site has security measures in place to protect against the loss, misuse, or alteration of the information under our control. All ordering information is encrypted via SSL when it is transmitted over the open internet. No credit card information is retained by Astor Center.